TERMS AND CONDITIONS
Please read these conditions carefully as they set out our respective rights and obligations. In these conditions any references to "you" and "your" include the first named person on the booking and all persons on whose behalf that booking is made or any other person to whom a booking is added or transferred.
Our booking conditions are designed to be easy to understand, however if you have any further questions then please contact our customer services team who will be happy to help you.
These T&C’s are specific to Craft Sanctuary Events but are in addition too, not separate from Sewandso.co.uk terms - http://www.sewandso.co.uk/terms
1. BOOKING AND PAYMENT
The lead member of the party guarantees payment to us of the total Event price. In the event of there being entitlement to a refund from our company due to Event cancellation or for any other reason, such refund will be made to the lead member of the party. Instructions regarding changes and/or cancellations will be taken only from the lead member of the party.
When you make your booking you must pay the relevant “first payment” as specified at the time of booking. If you believe that any details on the confirmation receipt (or any other document) are wrong you must advise us immediately and it may harm your rights if we are not notified of any inaccuracies.
Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details may incur any charges stated below.
You will be required to pay a “first payment” or full payment for the Event at the time of booking. Where you only pay a “first payment” you must pay the full balance by the balance due date specified at the time of booking. If full payment is not received by the balance due date, we reserve the right cancel your booking and you will be subject to the cancellation charges detailed in Section 2.2.
It is recommended that you take out relevant insurance to cover the cost of cancellation by you; loss of baggage and money; and other expenses.
2.1. Cancellation by you
Should you or any member of your party decide to cancel your/their booking once it has been made, notification of the cancellation instruction will be required in writing from the lead member of the party.
The effective date for cancellation is the date when we receive your written instructions at our registered office. Notification by email will be accepted and, for the purposes of calculating cancellation charges, emails will be treated as having been received by us 24 hours after they are sent. Receipt of emails will be acknowledged. We will have no liability to you in the event of emails not being received, or their delivery being delayed, for technical or other reasons.
2.2 If you or any member of your party cancels, a charge is payable by the lead member of the party by way of agreed damages to cover our estimated losses, calculated on the scale set out below:
|Period before Event by which written instructions are received by us
|More than 57 days
|Loss of First Payment
50% of total ticket price
||100% of total ticket price
2.3 If you have taken out personal insurance you may be able to make a claim if the reasons for your cancellation fall within the terms of your insurance cover.
2.4 Any cancellation or amendment request will not take effect until 24 hours after being received and acknowledged by us. Requests to alter bookings will only be taken from the lead member of the party. Where the request can be met, we will confirm the amendment by issuing a revised Confirmation Invoice.
2.5 Amendments by us
Where a Major Change becomes necessary, we will inform you as soon as reasonably possible. A Major Change is one that is made to the Event before your departure that involves a change of time, a change of hotel or major changes to the workshops. If you do not accept the changes you will be offered the following;
(i) A booking transfer to an alternative Event (if the alternative is less expensive than the originalwe will refund the difference.If more expensive, you will need to pay the difference) or
(ii) A cancellation with a full and quick refund of all monies you have paid to us.
You will need to let us know your choice of these options within the time frame stipulated. If you fail to do so we will assume you wish to keep your place at the Event.
Very occasionally due to circumstances beyond our control we may have no choice but to change the tutor, expert or host accompanying the Event. Should this occur you will be informed and an alternative tutor, expert, or host will allocated. Such cases will not be treated as major changes to your arrangements and cancellation will be subject to the charges set out in Section 2.2
2.6. Cancellation by us
Cancellation by us may be necessary in exceptional circumstances or because insufficient people have booked your chosen Event to make it commercially viable. We reserve the right in our absolute discretion to cancel the Event and if cancellation occurs because of insufficient numbers, we will notify you at least 6 weeks before departure. On the rare occasion that anEvent is cancelled, we will give a full refund of monies paid, or the opportunity to transfer to an alternative event, if spaces are available. Please note that we will not pay compensation where anEvent is changed or cancelled for reasons of Force Majeure set out in Section 6.1
3. OUR SUPPLIERS
Accommodation descriptions are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.
All properties comply with applicable health and safety regulations. We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information.
3.2. Accommodation Facilities
Our brochure descriptions are based on information available at the time of printing the brochure and/or agreeing a contract with the accommodation proprietor. It should be borne in mind that changes may occur after the date of publication of the brochure. Where such changes are brought to our attention we will use our best endeavours to ensure that our website description and reservations system are updated so that the changes may be notified to you at the time of booking.
3.3. Special Requests
If you have any special requests (for example dietary requirements or room location), please let us know at the time of booking. We will pass on all such requests to the hotel but we do not guarantee that they will be met and we will have no liability to you if they are not.
3.4. Building Work
From time to time, renovation or refurbishment and its associated noise are unavoidable at hotels. If we receive advance notice of such work you will be informed prior to making your booking or within a reasonable time of us being notified. If we have not been informed by the supplier and have therefore not been able to pass this information onto you, we will not accept liability if the work has had a significant effect on your stay. In this instance you must complain directly to the supplier (as per their terms and conditions).
3.5. Reduced mobility or disability
We are able to make enquiries of the supplier about the suitability of arrangements for you and provide replies prior to booking. You must make all requests in advance before a booking is confirmed.
Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.
Please note that we have no control over the behaviour of other persons staying at or visiting your accommodation and we are not responsible for any withdrawal or impairment of facilities/services or other loss or damage caused by them.
3.7. Conditions of Suppliers
Some of the services which make up the Event are provided by independent suppliers (hotel& tutors). Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.
Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
If you find that you are dissatisfied with our service (Event content) or the service of the hotel, in order that we may have the opportunity to correct the matter, you must advise a Craft Sanctuary representative immediately. Should the Craft Sanctuary representative not be able to resolve the situation adequately, you should report the complaint in writing to our Customer Services team no later than 14 days after the completion of the event quoting your booking number. No complaints or claims can be considered after that date.
All tutors are selected by us either because of their stated training, expertise or experience. Should it become apparent during the Event that any information provided to us in good faith is incorrect we are not liable and compensation claims will not be considered.
4. OUR RESPONSIBILITIES TO YOU
4.1. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted Event arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of the Event), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
4.2 We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(i) the act(s) and/or omission(s) of the person(s) affected;
(ii) the act(s) and/or omission(s) of a third party unconnected with the provision of the
services contracted for and which were unforeseeable or unavoidable; or
(iii) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(iv) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
4.3 It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. Where any payment is made, the person(s) receiving it must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
4.4 We cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you.
4.5We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
5. DELAYS, MISSED TRANSPORT ARRANGEMENTSAND OTHER TRAVEL
We cannot accept liability for any delay in your transport within, to, or from the UK where the cancellation or delay is caused by adverse weather conditions, re-scheduling of times by a rail company or airline, decisions made by the port/airport authorities and/or the action of air traffic controllers, mechanical breakdown, strike, industrial action or otherwise. However, in certain circumstances, you may be able to make a claim under your insurance policy if the reasons for the delay fall within the terms of any personal insurance cover taken out.
6.1. Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.
6.2. Law and Jurisdiction
These booking conditions and all bookings made with us are governed by English law and the courts of England and Wales have exclusive jurisdiction.